We must know where we stand today to get to where we’re trying to be tomorrow. That’s why the final two processes of our Zurn Elkay Business System target measuring Zurn Elkay Water Systems’ progress so we can fine-tune results:
Our Customer Experience process brings systematic steps and tools to the analysis of our business performance, customer satisfaction and competitive position. It includes gathering and analyzing customer input on insights that drive innovations, product concept testing and feedback on products post-launch.
This process provides a consistent method of measuring our results to ensure superior value creation for customers, shareholders and associates.